Tecon
Basic Information
Tecon is so called CRM system, that provides support of active customer relations management. However, the term customer can be expanded by all other entities coming in contact with the company (partners, suppliers, potential clients, state administration authorities etc.) for the purpose of CRM.
CRM software makes it possible to:
- Manage communication with customers
- Collect data and obtain information subsequently
- Increase the integral nature of access to a particular customer across the company and all communication channels
- Increase customer care efficiency
Key Features
The Web Environment
The CRM system is developed as a web application, allowing for easy remote access to the application from anywhere on the Internet where a web browser is installed, while observing necessary safety standards, of course.
Synchronization with MS Exchange
The CRM system supports synchronization with MS Exchange, thus supporting integration in the organization’s environment. This integration can be even further supported by extension of MS Outlook by direct links to relevant information in the CRM (e.g. to communication history with the contact currently viewed in Outlook).
Mutual Interconnection of Records
It is possible to create mutual links among the records in individual modules as well as records from different modules. Upon viewing such a record, information on interconnection of the record with another one is obvious.
Standard Modules
The CRM system is divided in several modules. Basic CRM modules are as follows:
- Contacts that acts as a directory of entities (organizations and contact persons), integrated for the whole company. The directory supports various ways of sorting, categorization and searching and mail merge is supported as well.
- Activities summarize all interactions with other entities.
- Events to support evidence of events held or events participated.
- Documents as central storage of documents for other modules.
Cyber Fox is member of
Cyber Fox is member of